CARSON MASSAGE & WELLNESS CANCELLATION POLICY
Carson Massage & Wellness holds firmly to a strict 24-hour cancellation policy from the time of scheduled appointment. By scheduling a service at this business, you are agreeing to the terms of this policy. Cancellations within 24-hours of appointment are subject to charges up to 100% of scheduled service. We reserve the right to bill in full for all unpaid services. Only when feasible will Carson Massage & Wellness attempt to find a willing client to fill the slot who would become responsible for the entirety of the service.
Explanation of policy: There are limited spots because these are high-demand services and the physical nature of receiving massage therapy means we reserve time for a specific number of clients each day. This business approaches massage therapy practitioners as medically adjacent to other healthcare professionals and we provide additional luxurious elements to soothe the body & mind, making services valuable and highly sought. When someone cancels in the 24-hour window, this does not provide adequate time to fill a service. Each cancellation that remains unfilled can result in 25% to 50% of the practitioner’s daily income, and that is a steep cost. Carson Massage & Wellness understands what a bummer it is to pay for something you will not be receiving, especially if an emergency or illness comes up. We do take these circumstances into consideration when having to charge; however, we must cover the cost of business and respect our own livelihood. Your dedication and commitment to services in the past does not cover the cost of your missed appointment for the day. In the event this business must cancel your service for the service provider’s own illness or emergency, we will strive to provide an addition to your service selection at the time of reschedule either free of charge or at a discounted rate, depending on availability and resources.
Special note: We look forward to serving you. Automatic text reminders or personal reminders from therapist are simply a professional courtesy. Please be responsible for keeping track of your own appointments and calendars, and make sure you get proper confirmation that notice of your cancellation has been received.
We thank you for valuing your services as much as we do!
Carson Massage & Wellness holds firmly to a strict 24-hour cancellation policy from the time of scheduled appointment. By scheduling a service at this business, you are agreeing to the terms of this policy. Cancellations within 24-hours of appointment are subject to charges up to 100% of scheduled service. We reserve the right to bill in full for all unpaid services. Only when feasible will Carson Massage & Wellness attempt to find a willing client to fill the slot who would become responsible for the entirety of the service.
Explanation of policy: There are limited spots because these are high-demand services and the physical nature of receiving massage therapy means we reserve time for a specific number of clients each day. This business approaches massage therapy practitioners as medically adjacent to other healthcare professionals and we provide additional luxurious elements to soothe the body & mind, making services valuable and highly sought. When someone cancels in the 24-hour window, this does not provide adequate time to fill a service. Each cancellation that remains unfilled can result in 25% to 50% of the practitioner’s daily income, and that is a steep cost. Carson Massage & Wellness understands what a bummer it is to pay for something you will not be receiving, especially if an emergency or illness comes up. We do take these circumstances into consideration when having to charge; however, we must cover the cost of business and respect our own livelihood. Your dedication and commitment to services in the past does not cover the cost of your missed appointment for the day. In the event this business must cancel your service for the service provider’s own illness or emergency, we will strive to provide an addition to your service selection at the time of reschedule either free of charge or at a discounted rate, depending on availability and resources.
Special note: We look forward to serving you. Automatic text reminders or personal reminders from therapist are simply a professional courtesy. Please be responsible for keeping track of your own appointments and calendars, and make sure you get proper confirmation that notice of your cancellation has been received.
We thank you for valuing your services as much as we do!